Louis, I couldn't agree more mate, Why fix something that isn't broken, Because like the pie in the sky idea they have come up with now, Close all the regional benefit centre's and put them all in one building, Result absolute chaos Terry.
p.s. My brother in law received notification he was being transferred onto pension credits from ESA money went down £30 a week, As he was 63 yrs old impossible to get hold of anyone in the office on the phone in Chester, So he drove over there, No entrance no way in or out no one in sight, Until a voice come from a lamp post can I help you , go away this building is not accessible to the public, Our Billy ran his car into it the car was a right off
Terry.